Female Call Center Agents (Lahore)
Employer:
Industry: Marketing & PR, Telecommunications
Location: Lahore, Pakistan
Job Description:
• answer calls professionally
• respond to customer inquiries
• research required information using available resources
• handle and resolve customer complaints
• provide customers with product and service information
• enter customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• complete call logs
• produce call reports
